About me
This page highlights my career, showcasing my skills in technology and communication. I specialize in social media management, visual content creation, and IT, with a focus on delivering effective solutions and high-quality service.
2016-2018
I worked as a Level 1 and Level 2 contact center agent at a telecommunications company, where I developed strong communication skills and provided effective customer support.
2018-2020
I began my studies as an IT Technician, focusing on developing my technical skills and knowledge in information technology.
2020-2023
I have been an Assistant Support L2 at BackupCode, where I enhance my technical skills and provide high-quality support.
2024
I had the opportunity to work as an ICT Assistant Support Officer at MacOps in New Zealand, further developing my technical skills and providing effective support.
About Us
IT Since 2018
Hello! I’m Felipe Ignacio Rodriguez Pinuer, a technology enthusiast dedicated to enhancing the user experience through innovative solutions. My journey began in a telecommunications call center, where I honed my communication skills and discovered my passion for helping others. This experience ignited my desire to delve deeper into technology, leading me to pursue my studies as an IT Technician from 2018 to 2020.
In 2023, I embraced the role of Assistant Support L2 at BackupCode, where I’ve been able to thrive in a dynamic environment, continuously learning and providing exceptional support. My adventure took me to New Zealand in 2024, where I had the incredible opportunity to work as an ICT Assistant Support Officer at MacOps. This experience not only expanded my technical skills but also reinforced my commitment to delivering high-quality service.
My mission is to transform challenges into opportunities by providing effective solutions in technology and communication. I am deeply passionate about continuous learning and innovation, striving to lead in the tech sector while promoting accessible and efficient technologies. I believe that every day is a chance to learn something new, and I am excited to share this journey with others!
Laptop Repair / Desktop Repair
Virus and Spyware Removal
Data Recovery and Backup Plan
Web Design
Social Media Design
Technical Support
Skills
- Customer Service: Strong communication and interpersonal skills developed through experience in call centers.
- Technical Support: Proficient in providing Level 1 and Level 2 support for various IT issues.
- Social Media Management: Experience in managing social media platforms and creating engaging content.
- IT Technician Expertise: Knowledge in troubleshooting and repairing laptops and desktops.
- Consultancy Skills: Ability to provide effective IT consulting services tailored to client needs.
- Content Creation: Skilled in using tools like Canva for creating visually appealing content.
- Problem-Solving: Strong analytical skills for identifying issues and implementing effective solutions.
- Adaptability: Quick to learn new technologies and adapt to changing environments.
- Team Collaboration: Experience working in collaborative settings, promoting a positive team dynamic.
Key Strengths
- Effective Communication: Ability to convey information clearly and build rapport with clients and colleagues.
- Technical Proficiency: Strong foundation in IT concepts and hands-on experience with technical support.
- Customer-Centric Approach: Focused on understanding and meeting customer needs to enhance satisfaction.
- Continuous Learner: Passionate about acquiring new skills and knowledge to stay updated in the tech field.
- Analytical Thinker: Capable of assessing situations, identifying problems, and developing strategic solutions.
- Resilience: Ability to remain calm and focused in high-pressure situations, ensuring quality support.
- Collaboration: Proven track record of working effectively within teams to achieve common goals.
- Creativity: Innovative mindset for creating engaging content and finding unique solutions to challenges.
- Attention to Detail: Meticulous in approach, ensuring accuracy and thoroughness in all tasks.
My Mission
My mission is to provide effective solutions in the field of technology and communication, leveraging my experience in customer service, technical support, and social media management. I am committed to continuous learning and enhancing the user experience, ensuring high-quality service in every project I undertake.
My Vision
Is to become a leading professional in the technology sector, recognized for my ability to innovate and provide solutions that enhance the user experience. I aspire to contribute to the development of accessible and efficient technologies while promoting a collaborative work environment focused on continuous learning. I seek to keep learning new things to enrich my skills.
Software Knowledge
- Windows Operating System: Proficient in installation, configuration, and troubleshooting in Windows environments.
- macOS: Experience in technical support and configuration of Apple devices.
- Microsoft Office Suite: Skilled in Word, Excel, PowerPoint, and Outlook for administrative and management tasks.
- Design Software: Proficient in Canva for creating engaging visual content.
- Project Management Tools: Familiar with applications like Trello and Asana for task organization and tracking.
- Technical Support Tools: Experienced in using ticketing and incident management software.
- Social Media Platforms: Knowledgeable in managing and analyzing content on platforms such as Facebook, Twitter, and Instagram.
- Communication Software: Proficient in tools like Slack and Microsoft Teams for effective collaboration and communication.
- Data Analysis Tools: Familiar with basic data analysis software like Google Analytics.